OUR EXTREMELY HAPPY CUSTOMERS
“Last Thursday I managed to lock myself out of my car (of course the engine was running) at a Bank of America about twenty minutes from my office. I was beside myself as my cell phone was also inside car. To add to the stress of the situation I was suppose to run a meeting at work in approximately 45 minutes and being locked out of my car was the last thing I needed! I went inside the bank to use their phone and one of the tellers suggested I call your company. Being that I’m new to the Los Angeles area I was so relieved to receive such a high recommendation. The dispatcher I spoke with was very pleasant, she had a very calming voice but worked at getting a locksmith out to me very efficiently! She informed me someone would meet me at my location in 30 minutes. You can only imagine the surprise and relief that washed over me when my locksmith showed up in just 10 minutes! He greeted me professionally and even said dispatch mentioned you had a meeting in a short time, so please forgive me, but I’m going to get your car opened up right away. Two minutes later my door was opened and I was back on track. He was my hero Thursday afternoon and I was truly impressed with the professionalism of your company. In our busy lives we tend to only write companies to complain, however, in this case I couldn’t let this excellent example of service/customer service go without acknowledgement! You have some very exceptional employees and they went well above and beyond in their delivery of service that day.”
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